Privacy Notice

Last updated: 24 October 2026

This notice explains how NGSC collects and uses your personal information.

Who we are

NGSC Ltd, company number 13213073, registered in England and Wales, registered office 2A Tenter Hill, Clayton, Bradford, BD14 6BD. We are the data controller for your information.

Site: The Old Station Yard, Station Road, Wyke, BD12 8LA.

Privacy questions: info [at] ngsc.uk or 01422 728488.

What we collect

• Your name, home address, email and mobile number, and the details of your alternate contact.
• The names and mobile numbers of people you add to the gate.
• Proof of identity and address you upload when you book.
• Your container, dates, invoices and payment history. Card and bank details are handled by our payment providers; we never see full card numbers.
• CCTV images and gate entry records (which number called the gate and when).
• Emails, WhatsApp messages, texts and calls with us. If we record a call, we tell you at the start.
• The total value of goods you declare, and photos of your container at move-in and move-out.

Why we use it

• To provide your storage, gate access and billing, and to move you in and out (to perform our contract with you).
• To check your identity and keep tax and accounting records (legal obligation).
• To keep the site, customers and goods safe and prevent crime, using CCTV and gate records (legitimate interests).
• To recover unpaid amounts, deal with goods left behind and defend claims (legitimate interests).
• To answer your messages, including with an automated assistant that our staff oversee (contract and legitimate interests).
• To send offers and news, only if you opt in. You can opt out at any time (consent).

We do not sell your information. Refunds, disputes and complaints are always decided by a person, not by an automated system.

Who we share it with

Only what is needed to run the service:

• Our booking and account system, payment providers, messaging and phone providers, email and cloud providers (including Google), and our gate system providers.
• Debt recovery agents and solicitors, if an account is unpaid.
• The police and other authorities, where the law requires it or to prevent or detect crime.
• A buyer of our business, if it is sold.

Some providers may process information outside the UK. Where they do, the transfer is protected by UK adequacy regulations or approved contract terms.

How long we keep it

• Account records, invoices and your agreement: 6 years after your storage ends.
• ID documents: 12 months after your storage ends.
• CCTV: 30 days, unless needed for an incident.
• Call recordings: 90 days, unless needed for a complaint or claim.
• Messages: kept with your account record.
• Marketing preferences: until you opt out.

Your rights

You can ask to see your information, correct it, have it deleted, limit or object to how we use it, or receive a copy to move elsewhere. Some rights depend on why we hold the information (for example, we must keep tax records). Contact us using the details above and we will reply within one month.

If you are unhappy with how we handle your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

CCTV

CCTV operates across the site, with signs at the entrance. It is used for security and crime prevention only.

Changes to this notice

We update this notice when how we use your information changes, and show the date at the top.