Existing customers
Help.
The common tasks, in plain steps. Anything else, call the office and a person will pick up.
- 1.Book online and pick a size and start date, or sign up on WhatsApp.
- 2.Pay to start by card, Apple Pay or Google Pay.
- 3.After that, rent is billed monthly by Direct Debit, one month in advance.
- 1.You can have up to 5 mobiles on the gate: you, your backup contact and 3 more.
- 2.Email or call us with their name and mobile number.
- 3.We send you a secure link to confirm it.
- 1.Log in to your account and update your details.
- 2.Changed the mobile you use for the gate? Tell us too, or the gate will not know you.
- 1.Invoices are emailed to you every month.
- 2.They are also in your online account: log in and open invoices.
- 3.Can't find it? Email us and we will send it.
- 1.Ask us by email or phone.
- 2.We send you a secure link to update it.
- 3.We never take card details over the phone.
- 1.Give us one month's notice.
- 2.Leave the container empty and clean.
- 3.Send us a photo of the empty container.
- 4.Your deposit and padlock fee are refunded, usually within 3 to 5 working days.
- 1.Check you are calling from a mobile registered on your account.
- 2.Changed your number? Tell us and we will update it.
- 3.Still stuck? Call 01422 728488.
- 1.Bookings, invoices and your details all live in your online account.
Easy from start to finish.
Sign up on WhatsApp
Book and ask questions in a few messages.
Dial to enter
Call the gate from a mobile registered on your account.
Your account online
Details, bookings and invoices in the customer portal.
Apple Pay or Google Pay
Or pay by card. Quick to start.
Direct Debit
Rent billed monthly, one month in advance, automatically.
Invoices by email
Emailed every month, and kept in your online account.
Open 24/7
Gate access 24 hours a day, 365 days a year.
Ready when you are.
Sign up on WhatsAppWe never take card details over the phone.
If you need to change your card, we send you a secure link. If someone claiming to be us asks for card details on a call, hang up and ring 01422 728488.
Prefer email? info [at] ngsc.uk