Questions
Straight answers.
What fits, what it costs, who holds the key and what happens when the yard is full.
NGSC (Norwood Green Storage Containers), The Old Station Yard, Station Road, Wyke, BD12 8LA. Opposite Judy Woods, surrounded by green fencing. Minutes from Brighouse, between Bailiff Bridge, Hipperholme and Wyke, near Halifax.
The gate is at The Old Station Yard, Station Road, Wyke, BD12 8LA. For sat nav or Google Maps, use this pin for the gate entrance: https://www.google.com/maps/dir/?api=1&destination=53.7368324,-1.7796047 (53.7368324, -1.7796047). Postcode sat navs can stop short, so follow the pin.
Phone 01422 728488 or email info [at] ngsc.uk.
Monday to Friday 9am to 4pm, Saturday 9am to 11am, closed Sunday. Outside these hours messages are answered the next time the office is open.
NGSC Ltd, registered in England, company number 13213073.
24 hours a day, 7 days a week, 365 days a year.
Call the gate phone number from a mobile that is registered on your account and the gate opens. The gate number is in the move-in email sent on your move-in day. Please close the gate behind you. If there has just been a power cut the gate takes a few minutes to come back online, so wait 5 minutes and call again.
Yes. Up to 5 mobiles can open the gate on each account: yours, your emergency contact, and up to 3 more people. The account holder can add or remove the extra people: we send you a secure link to add their name and UK mobile number, and they can use the gate straight away.
Usually because the phone you are calling from is not on the account, the number is withheld, or the account has an overdue balance. Reply with your name and container number and we will check.
The site is fenced and the gate access system logs every entry and exit. The site is covered by CCTV.
We supply a high security padlock for £54 (no VAT is added), refunded at the end of your hire. It must be fitted to the lockbox in the centre of the container doors, not on the handles.
10ft, 20ft and 40ft steel storage containers. Live prices and availability come from our booking system.
See the live monthly price for each size (the weekly rate x 52 weeks / 12 months, for example 40ft is £70 a week, billed at £303 a month). Rent is billed monthly, one month in advance, and is not charged by the day. We offer a discount on bookings of 12 months paid up front.
Yes, a deposit equal to one month's rent is taken when you book. It is fully refundable at the end of your hire. It is refunded once you have moved out and sent us a photo of the empty container.
Online at https://app.ngsc.uk/sites/ngsc, or call the office.
Join the waiting list and we will contact you as soon as a container of your size is free. When we offer you one, please reply within 7 days or it goes to the next person.
By card or Direct Debit, collected automatically each month. You can switch between card and Direct Debit yourself: ask us and we send you a secure link, no login needed, it takes a minute.
No problem, it is usually an expired or new card. We send you a secure link to update your card or switch to Direct Debit in a minute, no login needed. Once updated, we retry the overdue invoice. Your gate access carries on as normal for 14 days from the invoice date. If the invoice is still unpaid after 14 days, gate access is paused until it is paid, and works again as soon as it is.
Ask us and we send you a secure link where you update your card or switch to Direct Debit yourself, no login needed. You can also do it in your online account at www.ngsc.uk (click Login). We never take card or bank details by phone, email or message.
Yes. Ask and we send you a secure link to pick the invoice and we email you a copy, or download it from your online account.
Ask us and we send you a secure link to update them yourself, no login needed. If you change your mobile, the gate works with the new number straight away.
Each link is for your account only, works once and lasts 72 hours. Payment links come from pay.ngsc.uk and all other links from my.ngsc.uk. If a link has expired or been used, text or call us for a new one.
We ask for one month's notice. Tell us the date you will be out and we book your move-out (we send a link to choose or change the date). When the container is empty, send us a photo of the empty, clean container. We then complete your move-out, your gate access ends and your deposit is refunded.
Completely empty and clean, in the same condition as when you moved in.
As soon as we have your photo of the empty container we complete your move-out and refund your deposit and padlock fee to your card. It usually reaches your account in 3 to 5 working days. Any unpaid rent is taken off first.
Yes. Ask us and we send you a secure link to pick a new date, no login needed. We need 30 days notice, so the earliest date on the link is 30 days from today. For anything sooner, call the office.
Yes. We offer lineside plant storage beside the Calder Valley Line, normally on monthly terms with extra days available on request, with drive-on access and no need for temporary fencing. Call the office for a price.
Yes, temporary power is available, paid per kWh, typically for site welfare cabins. Call the office to arrange it.
Parking is by arrangement only, subject to space. Tell us what you need and we will check.
Go to www.ngsc.uk, click Login, enter your email address and follow the verification email. Forgotten your password? Use Forgot password on the login page.
Yes, book it online the same way. If none are free, join the waiting list and we will contact you as soon as one is.
Book online, then complete the move-in steps in the emails: sign the agreement, verify your ID (a proof of address less than 3 months old is approved fastest) and pay the first month and deposit. On your move-in day you get an email with the gate number and your container number.
The site is for storage only. Do not store or leave waste or rubbish. Your rental agreement does not allow anything hazardous, illegal, stolen, flammable, explosive, environmentally harmful, perishable or alive, or anything that could put people or property at risk. Please do not store irreplaceable items such as cash, jewellery, furs, deeds, paintings, works of art or things of sentimental value.
Insurance is not included in the rent, so please insure your goods yourself (your home insurance may cover items in storage). Keep a list and photos of what you store.
Yes, as long as it fits fully inside your container. You are responsible for getting it in and out safely, so bring ramps or timbers if you need them. We do not offer open storage or climate-controlled storage.
No. You can get in 24 hours a day, 7 days a week, but there is no site lighting. If you visit after dark, bring a torch or head torch. The site is covered by CCTV.